{"id":1218,"date":"2025-09-09T13:53:53","date_gmt":"2025-09-09T11:53:53","guid":{"rendered":"https:\/\/robust-pellets.be\/levering-en-retourneren\/"},"modified":"2025-09-09T13:53:54","modified_gmt":"2025-09-09T11:53:54","slug":"levering-en-retourneren","status":"publish","type":"page","link":"https:\/\/robust-pellets.be\/nl\/levering-en-retourneren\/","title":{"rendered":"Levering en retourneren"},"content":{"rendered":"

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Levering en retourneren<\/h1>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”1300px” prev_background_color=”#e4342a”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.27.4″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength=”header_text_shadow_style,%91object Object%93″ header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length=”header_2_text_shadow_style,%91object Object%93″ header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length=”header_2_text_shadow_style,%91object Object%93″ header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength=”header_2_text_shadow_style,%91object Object%93″ header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length=”header_3_text_shadow_style,%91object Object%93″ header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length=”header_3_text_shadow_style,%91object Object%93″ header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength=”header_3_text_shadow_style,%91object Object%93″ header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length=”header_4_text_shadow_style,%91object Object%93″ header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length=”header_4_text_shadow_style,%91object Object%93″ header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength=”header_4_text_shadow_style,%91object Object%93″ header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length=”header_5_text_shadow_style,%91object Object%93″ header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length=”header_5_text_shadow_style,%91object Object%93″ header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength=”header_5_text_shadow_style,%91object Object%93″ header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length=”header_6_text_shadow_style,%91object Object%93″ header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length=”header_6_text_shadow_style,%91object Object%93″ header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength=”header_6_text_shadow_style,%91object Object%93″ header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″]<\/p>\n

Gratis levering overal in Belgi\u00eb<\/h2>\n
<\/p>\n
De levering is inbegrepen in de prijs van de pellets. Er worden geen extra kosten aangerekend. Wanneer wordt de koopwaar verzonden?<\/strong> Zodra we uw betaling hebben ontvangen, geven we uw gegevens door aan transporteur GLS. Leveringstermijnen<\/strong><\/p>\n
<\/p>\n
\n
\u26a0\ufe0f Het is niet mogelijk om een precieze leveringstijd te kiezen.<\/li>\n
We proberen zoveel mogelijk uw voorkeur qua leveringsdag te respecteren, maar bij grote vraag bijvoorbeeld kan het voorkomen dat dit niet mogelijk is, we nemen dan contact met u op om een alternatief te vinden.<\/li>\n<\/ul>\n
<\/p>\n
Leveringsvoorwaarden<\/strong><\/p>\n
<\/p>\n
\n
De koopwaar wordt op pallet geleverd door transporteur GLS.<\/li>\n
Het lossen gebeurt met behulp van een palletwagen.<\/li>\n
Om deze reden is het onmisbaar dat de losplaats toegankelijk is op een harde en vlakke ondergrond (geen gazon, geen grind, geen hellend terrein).<\/li>\n
Als de toegang niet mogelijk is, wordt de pallet geplaatst op de dichtstbijzijnde plaats die toegankelijk is voor de palletwagen.<\/li>\n<\/ul>\n
<\/p>\n
Ontvangst van de koopwaar<\/strong> Bij de levering vragen we u om:<\/strong><\/p>\n
<\/p>\n
\n
de staat van de pallet en de zakken te controleren,<\/li>\n
onmiddellijk elke afwijking te melden (beschadigde pallet, gescheurde zakken, ontbrekende hoeveelheid) op de leveringsbon die door de transporteur wordt overhandigd,<\/li>\n
elke klacht te bevestigen per email naar info@robust-pellets.be<\/a> binnen 48 uur na ontvangst.<\/li>\n<\/ul>\n
<\/p>\n
Retouren & herroepingsrecht<\/strong> Conform de Belgische wetgeving beschikt u over een termijn van 14 dagen na ontvangst van uw bestelling om uw herroepingsrecht uit te oefenen, zonder motief te hoeven rechtvaardigen.<\/strong> Retourvoorwaarden<\/strong><\/p>\n
<\/p>\n
\n
De pellets moeten ongebruikt, volledig en in hun originele verpakking worden teruggestuurd.<\/li>\n
De retourkosten zijn ten laste van de klant.<\/li>\n
Als de pallets niet per post kunnen worden teruggestuurd, moet het retour door u worden georganiseerd naar ons depot.<\/li>\n<\/ul>\n
<\/p>\n
Uitzonderingen<\/strong> Het herroepingsrecht is niet van toepassing:<\/strong><\/p>\n
<\/p>\n
\n
als de pellets inadequaat zijn opgeslagen (vochtigheid, geopende zakken…),<\/li>\n
als de koopwaar na levering onscheidbaar is vermengd.<\/li>\n<\/ul>\n
<\/p>\n
Retourprocedure<\/strong><\/p>\n
<\/p>\n
\n
Stuur een email naar info@robust-pellets.be<\/a> met vermelding van uw bestelnummer en de reden van het retour of gebruik het onderstaande formulier.<\/li>\n
Wij bevestigen u de procedure en het retouradres.<\/li>\n
Na ontvangst en controle van de koopwaar zullen we overgaan tot terugbetaling.<\/li>\n<\/ol>\n
<\/p>\n
Terugbetaling<\/strong><\/p>\n
<\/p>\n
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De terugbetaling zal plaatsvinden binnen maximaal 14 dagen na kennisgeving van uw herroeping, of na ontvangst van het bewijs van retour.<\/li>\n
De terugbetaling omvat de betaalde prijs voor de pellets evenals de standaard leveringskosten (aangezien de levering inbegrepen is in de prijs).<\/li>\n<\/ul>\n
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